Returns & Refunds

Returns

If for any reason you are unsatisfied with your purchase you may contact us within 30 days and request a return. We will review your request and determine whether you qualify for a replacement item, a return, or a refund. If a return is granted, the item must be in the condition it was upon arrival. Please do not send your purchase back to the manufacturer.

Refunds (If Applicable)

Once your request is received and evaluated, you will receive a notification email. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
There is usually a processing time of 1-5 business days before a refund is posted back into your account. Please contact us if you have not received your refund within this time frame.

Sale items (if applicable)
Only originally priced items may be refunded. Unfortunately, sale items cannot be refunded.

Please contact us with any questions at sunshyne499@gmail.com. We will do our best to resolve any issues you may have. 

-Thank you for shopping with SoulShyne Products-